Ram 1500/2500/3500 Owners & Service Manuals

Ram 1500/2500/3500: Automatic Dimming Mirror - If Equipped

A single ball joint mirror is provided in the vehicle. It is a twist on mirror that has a fixed position at the windshield.

The mirror installs on the windshield button with a counterclockwise rotation and requires no tools for mounting. The mirror head can be adjusted up, down, left, and right for various drivers. The mirror should be adjusted to center on the view through the rear window.

This mirror automatically adjusts for headlight glare from vehicles behind you.


  • The Automatic Dimming Mirror feature is disabled when the vehicle is in reverse gear to improve rear view viewing.
  • The Automatic Dimming Mirror feature can be turned on or off using the Uconnect System. Refer to "Uconnect Settings" in "Understanding Your Instrument Panel" for further information.

Automatic Dimming Mirror

The mirror contains an Assist button and a 9-1-1 button located on the bottom of the mirror.

Assist Call

The rear view mirror contains an ASSIST push button which automatically connects the vehicle occupants to one of several predefined locations for immediate support:

  • Roadside Assistance - If you get a flat tire, or need a tow, just press the Assist button and you'll be connected to someone who can help. Roadside Assistance will know what vehicle you're driving and its location.

    Additional fees may apply for roadside Assistance.

  • Uconnect Access Customer Care - In-vehicle support for Uconnect Access and Uconnect Access via Mobile features.
  • Vehicle Customer Care - Total support for all other vehicle issues.

9-1-1 Call

1. Press the 9-1-1 Call button on the Rearview Mirror.

NOTE: In case the 9-1-1 Call button is pushed in error, there will be a 10 second delay before the 9-1-1 Call system initiates a call to a 9-1-1 operator. To cancel the 9-1-1 Call connection, press the 9-1-1 Call button on the Rearview Mirror or press the cancellation button on the Phone Screen. Termination of the 9-1-1 Call will turn the green LED light on the Rearview Mirror off.

2. The LED light located between the Assist and 9-1-1 buttons on the Rearview Mirror will turn green once a connection to a 9-1-1 operator has been made.

3. Once a connection between the vehicle and a 9-1-1 operator is made, the 9-1-1 Call system may transmit the following important vehicle information to a 9-1-1 operator:

  • Indication that the occupant placed a 9-1-1 Call.
  • The vehicle brand.
  • The last known GPS coordinates of the vehicle.

4. You should be able to speak with the 9-1-1 operator through the vehicle audio system to determine if additional help is needed.

NOTE: Once a connection is made between the vehicle's 9-1-1 Call system and the 9-1-1 operator, the 9-1-1 operator may be able to open a voice connection with the vehicle to determine if additional help is needed. Once the 9-1-1 operator opens a voice connection with the vehicle's 9-1-1 Call system, the operator should be able to speak with you or other vehicle occupants and hear sounds occurring in the vehicle. The vehicle's 9-1-1 Call system will attempt to remain connected with the 9-1-1 operator until the 9-1-1 operator terminates the connection.

5. The 9-1-1 operator may attempt to contact appropriate emergency responders and provide them with important vehicle information and GPS coordinates.


  • If anyone in the vehicle could be in danger (e.g., fire or smoke is visible, dangerous road conditions or location), do not wait for voice contact from a 9-1-1 operator. All occupants should exit the vehicle immediately and move to a safe location.
  • The 9-1-1 Call system is embedded into the vehicle's electrical system. Do not add aftermarket electrical equipment to the vehicle's electrical system.

    This may prevent your vehicle from sending a signal to initiate an emergency call. To avoid interference that can cause the 9-1-1 Call system to fail, never add aftermarket equipment (e.g., two-way mobile radio, CB radio, data recorder, etc.) to your vehicle's electrical system or modify the antennas on your vehicle.

  • Modifications to any part of the 9-1-1 Call system could cause the air bag system to fail when you need it. You could be injured if the air bag system is not there to help protect you.

9-1-1 Call System Limitations

Vehicles sold in Canada and Mexico DO NOT have 9-1-1 Call system capabilities.

9-1-1 or other emergency line operators in Canada and Mexico may not answer or respond to 9-1-1 system calls.

If the 9-1-1 Call system detects a malfunction, any of the following may occur at the time the malfunction is detected, and at the beginning of each ignition cycle:

  • The Rearview Mirror light located between the Assist and 9-1-1 buttons will continuously be illuminated red.
  • The Phone Screen will display the following message "Vehicle phone requires service. Please contact your dealer."
  • An In-Vehicle Audio message will state "Vehicle phone requires service. Please contact your dealer."


  • Ignoring the Rearview Mirror light could mean you will not have 9-1-1 Call services. If the Rearview Mirror light is illuminated, have an authorized dealer service the 9-1-1 Call system immediately.
  • The ORC turns on the air bag Warning Light on the instrument panel if a malfunction in any part of the system is detected. If the air bag Warning Light is illuminated, have an authorized dealer service the ORC system immediately.

Even if the 9-1-1 Call system is fully functional, factors beyond Chrysler Group LLC's control may prevent or stop the 9-1-1 Call system operation. These include, but are not limited to, the following factors:

  • The ignition key has been removed from the ignition and the delayed accessories mode is active.
  • The ignition key is in OFF position.
  • The vehicle's electrical systems are not intact.
  • The 9-1-1 Call system software and/or hardware are damaged during a crash.
  • The vehicle battery loses power or becomes disconnected during a vehicle crash.
  • Wireless and/or Global Positioning Satellite signals are unavailable or obstructed.
  • Equipment malfunction at the 9-1-1 operator facility.
  • Operator error by the 9-1-1 operator.
  • Wireless network congestion.
  • Weather.
  • Buildings, structures, geographic terrain, or tunnels.

NOTE: Never place anything on or near the vehicle's wireless and GPS antennas. You could prevent wireless and GPS signal reception, which can prevent your vehicle from placing an emergency call. Wireless and GPS signal reception is required for the 9-1-1 Call system to function properly.

General Information

This device complies with Part 15 of the FCC Rules.

Operation is subject to the following two conditions: (1) This device may not cause harmful interference, and (2) this device must accept any interference received, including interference that may cause undesired operation.

CAUTION! To avoid damage to the mirror during cleaning, never spray any cleaning solution directly onto the mirror.

Apply the solution onto a clean cloth and wipe the mirror clean.


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